Troubleshooting

WiFi

• 📶WiFi and Connection Problems
• 📶Frame Can't Find My Wi-Fi
• ⚠️Update Failed
• 🔐Error Authenticating (Incorrect Password)
• 📋Wi-Fi Requirements

Booting and Crashing

• 🚫Waiting For License Key
• 🔧Frame Won't Turn On / Is Frozen
• ❗Error 1002
• ⛔"Unfortunately, Frameo has stopped"

Frameo Smartphone App

• 📺Google Cast Issues
• 🛑Can't Download Frameo App to My Smartphone
• ⏳Photo Stuck in Ongoing Deliveries
• ❌Friend Code Not Working
• 📶"Oops... The photo cannot be delivered right now, since all recipients are offline"

Import, Export and Backup

• 🌩️Cloud Backup Error 4-9000
• ⚠️Can't Make a Backup
• ⚠️Can't Export Photos to SD Card
• ⚠️Can't Import Photos From SD Card

Screen

• ⚡Screen Flickers
• 👉Touch Screen Not Working Properly