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⚠️Update Failed

  • Updated
Sometimes frames have trouble updating the Frameo software. This is usually caused by Wi-Fi connection or configuration problems. Here are a few troubleshooting steps to resolve the issue on your own.

 

Troubleshooting Steps

Make Sure That the Frame Is Online

Please double-check that the frame is online and connected to the Frameo servers. Here is a guide on how to check this: Is My Frame Online?


Reboot the Frame

Please turn off the frame, and wait for 5 minutes before turning it back on. Then try to update the frame again by going to Settings → About → Check for update.


Test With a Hotspot

If rebooting the frame doesn't help, please try to connect your frame to a smartphone hotspot and try to update the frame again.

Here is a guide for connecting your frame to a smartphone hotspot: How to Connect the Frame to a Smartphone Hotspot.

 


Need Assistance?

If you have any further questions, encounter any further problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.

For the support team to provide you with the best help possible, please provide the frame's Peer ID. You can find the Peer ID of your frame by going to Settings → About.

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