The Frame Does Not Find Any Wi-Fi Signals at All
If no Wi-Fi signals appear in the list of available networks, your frame likely has a faulty network chip and needs to be replaced. To return your frame for a replacement, you will need to contact the seller.
Unfortunately, Frameo is not involved in the return or replacement process, as you can read more about here:🔄️How to Return or Replace a Frame.
The Frame Is Brand New
Frames, that use Android 10 or above as their underlying system, will sometimes need an update before they can detect Wi-Fi's that use a WPA2/WPA3 encryption. This means that if your Wi-Fi uses a WPA2/WPA3 encryption and the frame is brand new, there is a chance that the frame needs to be updated before it can detect your Wi-Fi.
In such a case, a quick workaround can be to connect the frame to a mobile hotspot, update the frame, and then connect it to the home Wi-Fi. The frame should be able to detect the Wi-Fi (if it uses WPA2/WPA3 encryption) after the software update.
You can read more about how to set up a mobile hotspot here:📶How to Connect the Frame to a Smartphone Hotspot.
After having updated the frame, here is a guide on how to connect the frame to your home Wi-Fi: 🛜How to Connect to a Wi-Fi.
Make Sure Your Wi-Fi Runs 2.4 GHz
The vast majority of frames running Frameo only support the 2.4 GHz network band. So if your Wi-Fi uses the 5 GHz network band, your frame will most likely be unable to find and connect to the Wi-Fi.
While the Frameo software supports both 2.4 GHz and 5 GHz without problems, not all photo frames use 5 GHz compatible hardware. So though there are several frame models that support 5 GHz Wi-Fi, the majority are only compatible with 2.4 GHz.
To enable the 2.4 GHz network band, you will need to ask someone tech-savvy for assistance or get in touch with your internet service provider.
WPA3 Encryption
Unfortunately, most frames are not able to detect Wi-Fi's that use WPA3 encryption. If that is the case, you will need to make your Wi-Fi use a WPA2 or WPA2/WPA3 encryption instead. If you are unsure how to do that, you can either call your ISP (Internet Service Provider) or get help from a tech-savvy friend.
If you are unsure what encryption your Wi-Fi uses, and if you have a computer connected to the Wi-Fi, you are able to check it on the computer.
On a Windows computer:
- Open the Settings on your computer
- Go to Network & Internet
- Click your Wi-Fi name / Click 'Properties' just below the Wi-Fi name
- Scroll and look for the Properties section which starts with 'SSID', 'Protocol' etc.
- Look at the Security type
On a macOS computer:
- Press and hold the Option key [also referred to as ALT] on your keyboard
- While holding the Option key, click the Wi-Fi icon in the toolbar at the top of your screen
- A box should appear, and this should show the Security of the Wi-Fi
Need Assistance?
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.