Make Sure That the Frame Is Online
Please double-check with the owner of the frame that the frame is in fact online and connected to the Frameo servers. Here's a guide on how to check this: Is My Frame Online?
Generate a New Code on the Frame
A friend code is only valid for 12 hours after it has been generated. In case the code has expired, reboot the frame, and then generate a new friend code on the frame (rebooting isn't required, but gives the best chances for it to help).
Here's a guide on how to generate a new code and how to enter it on the smartphone: How to Add Friends.
Double Check With the Owner That the Code Is 100% Correct
In case the owner of the frame has accidentally mistyped a digit in the code, you should double-check with the owner that the code is in fact 100% correct.
You can have the owner send a photo of the code to ensure that the code you enter on your smartphone is identical to the code showing on the frame.
Disable local VPN on phone
In case there is a local VPN enabled on the phone trying to pair with a frame, try to disable this and enter the friend code again.
Need Assistance?
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.