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🚫Waiting For License Key

  • Updated

If your device displays the message "waiting for license key" it indicates that the device has lost its license key. This problem may be caused by a production error or file system corruption resulting from sudden power surges or losses.

Regardless of the cause, the device must be returned to the seller for a replacement. Frameo is unable to provide assistance in this matter. As opposed to us here at Frameo, the brand that made your frame or the store will know exactly what options you have when it comes to repairs, replacements, and returns.

For further information, please refer to this article: How to Return or Replace a Frame.

 

 

Unsure of the seller/brand?

How to Find the Seller or Brand

You should be able to find the seller or the brand's name on the back of your frame, on the box or on the receipt/order confirmation.

If the Frame Was a Gift

If the frame was a gift, and you do not have access to the purchase details, we suggest that you contact the person who gave you the gift.

If the Frame Was Purchased on Amazon
If the frame has been purchased on Amazon you can report a problem with the order to the seller or the brand from your Amazon account. Here's a guide:

  1. Go to Your Orders.
  2. Find your order in the list.
  3. Select Problem with order.
  4. Choose your topic from list displayed.
  5. Select Contact seller.

You can read more here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GLC8ZMBWMBTR6QZZ

  1. Go to Your Orders.
  2. Find your order in the list.
  3. Select Problem with order.
  4. Choose your topic from list displayed.
  5. Select Contact seller.

You can read more here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GLC8ZMBWMBTR6QZZ

Why Can’t Frameo Replace My Frame?

While our software is an essential component that allows you to enjoy your frame, we do not make nor sell frames. We only develop the software that runs on the frame, as well as the mobile app that enables you to send photos from your phone to your frame.

We have no shop, no warehouse, no factory and no stock of frames. The warranty, return, and replacement policy for your frame is entirely up to the seller (and in a few cases the brand behind the frame).

If it seems confusing, it might help to compare our role to that of Microsoft and how they provide the Windows operating system for various different laptop brands worldwide. While Microsoft may provide the software for your laptop, it is entirely up to the seller of your laptop (or perhaps the individual laptop brands in some cases) to manage returns and replacements.

The same applies to Frameo - we only provide the software, which is just one of the many components that constitute a digital photo frame.

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