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Christmas is the busiest time of the year, also for our support team.
Response time may take up to 7 days.
We appreciate your patience and wish you a joyful holiday season! 🎅🎄

OBS: We are updating our servers. This might cause a temporary disturbance while sending and receiving photos. If you are experiencing any issues, please wait 15 minutes before trying again.

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We are experiencing technical issues on some of our systems

We are experiencing technical issues on our main website www.frameo.com

We are experiencing technical issues. Users may experience problems reacting to photos

We are experiencing technical issues. Users may experience problems backing up their photos

We are experiencing technical issues. Users may experience problems editing their account information

We are experiencing technical issues. Users may experience problems logging in or creating user accounts

We are experiencing technical issues. Users in SE Asia and Oceania may experience problems when sending photos

We are experiencing technical issues. Users in SE Asia and Oceania may experience problems when sending photos

We are experiencing technical issues. Users in Europe may experience problems when sending photos

We are experiencing technical issues. Users in the Western part of the US and parts of Oceania may experience problems when sending photos

We are experiencing technical issues. Users in the Eastern part of the US may experience problems when sending photos

Frameo Help Center home page Frameo
  1. Frameo
  2. Guides
  3. FAQ - Frame

FAQ - Frame

  • 🏞️Collage
  • 🗂️ Albums
  • 🗃️ My Photos
  • 📬Handling New Photos
  • 🙋‍♂️GET STARTED: How to Set Up Your Frameo
  • 🗑️How to Delete Photos on Your Frame
  • 🤝Find Friend Code
  • 🛜Is My Frame Online?
  • 💻Is It Possible to Use Frameo From a Computer? (PC/MAC)
  • 🪄The Quick Menu
  • 🗃️Supported Media
  • 💻Transfer via USB Cable
  • 🌤️ Weather, Date and Clock
  • 🔄️How to Return or Replace a Frame
  • 🛜Does the Frame Work Without a Wi-Fi?
  • 🎁Can I Set up the Frame Before Gifting It?
  • ⚙️Spare Parts (Stand, Cord, Adapter etc.)
  • 🔑How to Transfer Ownership
  • 🔲Why Is My Photo Cropped?
  • 🌎Can I Send Photos Internationally?
  • 🔢Sort Photos/Sort Slideshow
  • 🔔Manage Notifications
  • 💾How to Restore a Frame From an External Storage Backup
  • ▶️Play from External Storage
  • 🧑‍💻How to Enable ADB on Your Frame
  • ⏲️Adjust Slideshow Timer
  • 👁️Hide/Unhide Photos
  • 🔌The USB Port
  • 🌙How to Adjust Sleep Mode
  • 🔊How to Adjust Volume
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