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Christmas is the busiest time of the year, also for our support team.
Response time may take up to 7 days.
We appreciate your patience and wish you a joyful holiday season! 🎅🎄

OBS: We are updating our servers. This might cause a temporary disturbance while sending and receiving photos. If you are experiencing any issues, please wait 15 minutes before trying again.

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We are experiencing technical issues on some of our systems

We are experiencing technical issues on our main website www.frameo.com

We are experiencing technical issues. Users may experience problems reacting to photos

We are experiencing technical issues. Users may experience problems backing up their photos

We are experiencing technical issues. Users may experience problems editing their account information

We are experiencing technical issues. Users may experience problems logging in or creating user accounts

We are experiencing technical issues. Users in SE Asia and Oceania may experience problems when sending photos

We are experiencing technical issues. Users in SE Asia and Oceania may experience problems when sending photos

We are experiencing technical issues. Users in Europe may experience problems when sending photos

We are experiencing technical issues. Users in the Western part of the US and parts of Oceania may experience problems when sending photos

We are experiencing technical issues. Users in the Eastern part of the US may experience problems when sending photos

Frameo Help Center home page Frameo
  1. Frameo
  2. Guides

Guides

Our answers to your frequently asked questions!

FAQ - Frame

  • 🏞️Collage
  • 🗂️ Albums
  • 🗃️ My Photos
  • 📬Handling New Photos
  • 🙋‍♂️GET STARTED: How to Set Up Your Frameo
  • 🗑️How to Delete Photos on Your Frame
See all 40 articles

FAQ - Smartphone

  • 💌How To Send Greetings
  • 📤How to Share Photos From Third-Party Apps
  • 🔗How to Connect Phone to a Frame
  • 🔓How to Allow Access to Photos in the Frameo App
  • 📸How to Send Photos From Smartphone to Frame
  • 📱Manage your Frameo Subscription
See all 17 articles

User Manual

  • 📖User Manual

Frameo+ Features

  • ➕Frameo+
  • ➕Manage Frame Photos
  • ➕Google Cast
  • ➕See frame photos
  • ➕Cloud Backup
  • ➕Send longer videos
See all 7 articles

Privacy

  • Minimum Security Update Periods
  • 🛡️Security Vulnerability Reporting
  • 🔒Privacy & Compliance
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