If you don’t see your photos in the Frameo app, it might be due to the app lacking permission to see your photos, and you need to allow the Frameo app access to the photos. Below is a guide on how to do so, depending on the phone/device you have.
How to Allow Access With an iPhone or iPad:
- Open the Settings app and scroll down until you find the Frameo app in the list and press it
- Select Photos
- On older iPhone/iPad versions: Select Read and write
- On recent iPhone/iPad versions: Select All photos (or Selected photos)
- Close the Frameo app and open it again
How to Allow Access With an Android Phone:
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If you store your photos on an internal micro SD card, simply look for the "External" option in the album drop-down. Read more here: How to Switch Between Albums in the App.
- Open the Settings app
- Press Apps
- Press App management/All apps or simply scroll down until you find the Frameo app and press it
- Go to Permissions
- Make sure that Frameo has access to your phone's media and camera
- Close the Frameo app and open it again
Need Assistance?
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.