➕Cloud Backup

In the Frameo app, go to your Connected frames:

• Tap the icon on the left-hand side of your app
• Tap Connected frames

In the menu, you will see your connected frames (see example below) 

• Tap the frame you want to create a cloud backup for
  • In our guide example, we will be making a backup for the McCartney frame
• Make sure you read and understand what is presented to you
• Tap Set up cloud backup → Next  → Understood

• On the Frame, a notification will appear
  • Tap the notification on-screen or go to Settings → Backup and Restore 

• If you want to allow the requester to make a cloud backup, tap Allow

• The backup will now be initialized. The process can be inspected on the frame by going to Settings → Backup and Restore → Tap the backup you want to inspect
  • NB: The encryption password is used if both phone and frame is lost, to recover your photos. Please note it down, for safe keeping.

 

• Automatic backup can be toggled off - if data usage is a concern.
• Backup now will trigger the backup process to begin immediately, whereas otherwise it will be done in the background, at a scheduled time
  
  
• In the Frameo app, the status symbol will appear when a frame is successfully backed up
• To see a full list of status symbols and their meaning, check out the "Status symbols explained" panel at the bottom of the page

On your Frameo frame, go to:

• Settings → Backup and Restore 
• Under Cloud backup, tap Set up cloud backup
• Select the friend you want to allow to set up a cloud backup of your frame

• A notification will appear in the Frameo app of the selected friend's phone
• When accepted, the backup will be initialized

• When the backup is set up, a recovery key can be viewed. In case of both the phone and frame is lost or destroyed, this key will help recover the backed up data of the frame
• We strongly recommend this key is saved somewhere safe

• In the Frameo app, the status symbol will appear when a frame is successfully backed up
• To see a full list of status symbols and their meaning, check out the "Status symbols explained" panel at the bottom of the page

• Automatic backup can be toggled off - if data usage is a concern.
• Backup now will trigger the backup process to begin immediately, whereas otherwise it will be done in the background, at a scheduled time

To restore from a cloud backup, a frame needs to be either new or reset

• To reset your frame, in preparation for restoring, go to:
  • Settings → Backup and Restore → Reset frame → Clear frame data 

• When setting up your new or reset frame, you will be prompted to either SETUP AS NEW or RESTORE FROM BACKUP
  • Tap RESTORE FROM BACKUP 

• Tap CLOUD BACKUP

• When you reach the example below, open the Frameo app on your phone

To find and manage your backups on your phone:

• Tap the icon on the left-hand side of your app 
• Tap My account
• Under the Subscription submenu, tap Manage backups
• Select the backup you want to restore from

• Tap Restore another frame with backup 

• Enter the pairing code or scan the QR code displayed on the frame

• The frame will now validate the backup and start the restore process
  • You will be met by the following screen on your phone

• On the frame simultaneously, the following will be shown

• The frame will now restore from the cloud
  • You can tap the notification in the upper left corner to see details 

• When the restore is complete, you will see the following screen on your frame

Backup complete and secured in cloud

Frame is currently not backed up

Frame has cloud backup, managed by other user

Waiting for other device to act

(Example of status symbols in the Frameo app below)