If you don’t see your photos in the Frameo app, it might be due to the app lacking permission to see your photos.
Note: If you use an Android phone and store your photos on an internal micro SD card, simply look for the "External" option in the album drop-down.
How to Allow Access With an iPhone or iPad:
- Open the Settings app and scroll down until you find the Frameo app in the list and press it
- Select Photos
- On older iPhone/iPad versions: Select Read and write
- On recent iPhone/iPad versions: Select All photos (or Selected photos)
- Close the Frameo app and open it again
How to Allow Access With an Android Phone:
- Open the Settings app
- Press Apps & notifications
- Scroll down until you find the Frameo app and press it
- Go to Permissions
- Make sure that Frameo has access to your phone's media and camera
- Close the Frameo app and open it again
Need Assistance?
If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.